Writing in

Write to us about

• A rule we have got wrong. Say which page and what your box prints, because editions differ and that is usually the whole story.
• A landing the site does not cover, or a house rule your table has used for years.
• An edition missing from the shelf.
• Something broken: a page that will not load, a printed sheet coming out wrong, the counter losing track.

Write to the shop about

Anything with an order number on it. Where a parcel is, when it arrives, what it cost, sending it back, a box that turned up damaged. None of that passes through us: we never see the order, so we have nothing to look up. The retailer answers those in minutes and we would only add a day.

How long we take

A day or two, sometimes longer at the end of a week. If you are writing to correct a rule, quoting the exact line from your box gets it fixed much faster than a description of it.

[email protected]

There is no shop here and no counter to stand at: the site is a desk and an inbox, and everything on it is read and answered by a person.

Letters reach us at a rented mailbox:

Please do not send a box back to us. Parcels going back belong with the retailer that sold them, and one sent our way would sit unopened.